I offer an extra +2 Neocaridina and +1 Caridina for every 10 purchased to account for potential Dead on Arrival (DOA) during shipping. For example, if you order 10 fire red cherries, I will ship 12. If one arrives DOA, you still receive an extra shrimp. If you purchase 10 blue dreams and I ship 12 but 4 arrive DOA, I will refund you for the two additional losses. Alternatively, I can provide credit for future purchases or replace the shrimp, with shipping costs covered on your end.
You will have one hour from time of delivery to declare any DOA to receive reimbursement. If there is any DOA, clear photos of the unopened bag are required. If additional photos of the opened bag are necessary, I will inform you. Note that I cannot be held responsible for shipping delays beyond my control, such as those caused by weather events or holidays. Consider expedited shipping if these risks apply to your order.
DOA is rare, but it can happen. Please take precautions to ensure the safety of your critters during transit to avoid unnecessary risks.